February 10, 2012 Tags: Grout, Restoration, Tile, Tips
Category: Blog, Tips No Comments 
Choosing a Tile and Grout Restoration Service
-
Availability of Information
Because research is such a large part of your decision making process, you should be wary of a tile and grout restoration company that does not offer you much in the way of product and company information. Reputable companies are proud of their products, features, and corporate achievements, so the publicly stand behind them. Generally, they will want to get the word out about their products to as many people as possible. When it is easy to find the information you are looking for, you can be confident you are on the right track.
-
Warranty
Even the best tile and grout restoration service uses products that are made and installed by humans. Humans are capable of error and products can fail unexpectedly. An honest company will realize this and offer warranties on the product and the labor. Warranties generally come standard with a purchase but vary in length to sometimes cover years or even the lifetime of the tile. A longer warranty is a good sign that the company believes in their product and is willing to stand behind it.
-
Company Reputation
You usually don’t have to look far to find out what other people are saying about a company. Be cautious about bold statements that sound unbelievable and ask for clarification or proof. Also consider how long a company has been in business. Chances are a company that has been around for a while has developed and maintained positive customer relationships.
-
The Right Price
The best tile and grout restoration service will rarely be the most expensive or the least expensive. Instead, it will be right where the cost meets the benefits. It doesn’t hurt to shop around but have a pre-determined list of things you are unwilling to compromise on. Be sure you are getting what you pay for.
-
Know Your Floors
Sometimes sheer enthusiasm and excitement can overshadow your actual need. Before you meet with a tile and grout restoration service, have some basic information available such as floor traffic, desired look, and current maintenance costs.
-
Customer Service
Many companies will be as sweet as sugar while they are taking your money, but how about when the job doesn’t exactly go according to plan? Once you have narrowed your selection down to a few options, find out what each company offers in the way of support. Place a test call to the support number you are given whether it be to an office or to an account manager. Once you get a hold of someone, you should be able to gauge their attitude fairly quickly. Quiz them on their warranties and quickly they can get to you to repair a project. Chance are if it comes down to you really needing help, your patience is already going to be a little thinner than normal, much more so than while doing a test call. If you find yourself frustrated during this exercise, chances are you might have the wrong company.
-
Features
If the tile and grout restoration service doesn’t offer what you want, why buy it? Find out if they offer extras such as baseboard cleaning and protection, additional protection for urinal walls, floor drain cleaning, and anything else you might like to have done. Ask if they offer any maintenance or follow up visits. Sometimes the extras can make all the difference.
-
Who is doing the work?
You don’t want just anyone in your facility, right? Find out who will actually perform the work in your facility. Does the company do background and drug testing? How are the technicians trained? Do they obtain any certifications? Often times this sort of work is done at night while the building is empty, so it’s good to have the peace of mind of knowing who is in your building.
Tile and grout restoration is a major investment in your facility. Before you spend your money, it’s always a good idea to know what you’re going to get. Following these guidelines will help you to find a tile and grout restoration service that will work for you.